Analyse Rating Scale Question Responses

A Rating Scale question allows respondents to rate something using a defined numeric scale. In the Analysis section, Enquete shows how ratings are distributed, the average score, and the lowest and highest values selected. This helps you understand the general level of satisfaction or evaluation for the question.

In the example shown, respondents were asked how satisfied they were with aspects of their treatment. The analysis view shows both a visual chart and a detailed table so you can quickly interpret the pattern of ratings.

Step 1: Review the summary metrics

At the top of the analysis panel, Enquete displays four summary cards:

• Average

• Responses

• Minimum

• Maximum

These give you a quick overview of the result.

In this example:

• Average = 2.10

• Responses = 10

• Minimum = 0

• Maximum = 4

This shows that the average rating is slightly above the middle of the scale, with responses covering the full range from 0 to 4.

Step 2: Review the rating distribution chart

The Rating Distribution chart shows how many respondents selected each rating value.

In this example:

• Rating 0 received 1 response

• Rating 1 received 2 responses

• Rating 2 received 3 responses

• Rating 3 received 3 responses

• Rating 4 received 1 response

This helps you see where responses are concentrated. Here, most responses are grouped around 2 and 3, which suggests that respondents gave mostly mid-range ratings.

Step 3: Use the chart menu

At the top right of the chart, the three-line menu icon allows you to download the chart.

Depending on the available options, you can export it as:

• PNG

• CSV

• SVG

This is useful when you want to use the chart in a report, presentation, or further analysis.

Step 4: Read the summary table

Below the chart, Enquete shows a table with:

• Rating

• Count

• Percentage

• Visual

This table gives the exact breakdown for each rating value. It helps you confirm the chart and compare how often each score was selected.

How to interprete rating scale results

To interpret Rating Scale results, start with the average score. This gives you a quick sense of the overall result, but it should not be used alone.

Then look at the distribution of ratings to see whether responses are clustered in one part of the scale or spread across several values.

In this example, the average is 2.10 on a 0 to 4 scale. Most respondents selected 2 or 3, while only a small number selected the lowest and highest values. This suggests a moderate result rather than very low or very high satisfaction.

Also review the minimum and maximum values. These help you understand the full spread of responses and whether any respondents had a very negative or very positive experience.

What to pay attention to

When analysing a Rating Scale question, pay attention to:

• the average score

• where most responses are concentrated

• whether ratings are evenly spread or grouped

• whether extreme low or high ratings appear

• whether the average reflects the chart distribution clearly

This helps you understand not just the overall score, but also the shape of the response pattern.