Frequently asked questions:

Login issues are typically caused by:

• Incorrect email or password
• An unverified email address
• Attempting to log in to the wrong environment (legacy vs. new platform)

If your email is not verified, a "Verify Email" option will appear after a failed login attempt. Simply confirm your email to activate full access.

For enterprise accounts with SSO or multi-user setups, contact your internal administrator or our support team.

In most cases, surveys are created under a different email address or workspace.

Please verify:

• You are logged into the correct account
• You are using the correct organization/workspace
• You are accessing the correct platform (legacy vs. new)

If needed, our support team can assist with account recovery.

Use the "Forgot Password" option on the login page. A secure password reset link will be sent to your registered email address.

For enterprise users with SSO authentication, password resets are managed through your identity provider.

1. Log in to your account
2. Go to Account Settings
3. Click on Deactivate Account to see instruction on how to Delete Account

Please note: Account deletion permanently removes all surveys and response data in accordance with GDPR data deletion standards.

Enterprise customers should contact support before deletion to ensure compliance with internal retention policies.

Yes — surveys are anonymous by default. Anonymity is preserved unless:

• You collect identifying information (name, email, employee ID, etc.)
• You distribute surveys using personalized email invitations
• You enable response tracking features

When using email campaigns, responses can be linked to specific recipients for performance analytics and follow-up workflows.

Yes. Enquete supports advanced survey logic (skip logic & branching). This allows you to:

• Personalize respondent paths
• Reduce survey length
• Improve completion rates
• Collect segmented insights

This feature is widely used for CX, employee engagement, and market research surveys.

You can identify respondents by:

1. Adding identification fields within the survey (name, email, ID, etc.)
2. Sending personalized email invitations via Enquete's campaign manager

For enterprise teams, response tracking integrates with contact lists and segmentation tools.

To create multilingual surveys:

1. Create your master survey
2. Duplicate the survey
3. Change the language in settings

System interface texts are automatically translated. Custom questions and answers must be translated manually.

This approach ensures consistent data structure across languages.

Yes. If a respondent exits mid-survey:

• All completed pages are saved
• Partial responses are recorded

You can filter completed vs. incomplete responses in your dashboard or exports.

This is especially useful for conversion funnel analysis.

Yes. Subscriptions renew automatically on a monthly or annual basis depending on your selected plan.

Auto-renewal ensures uninterrupted access, data continuity, and compliance retention.

You may cancel auto-renewal at any time via your account settings.

We offer:

• Monthly subscriptions
• Discounted annual subscriptions

Certain enterprise or high-volume plans may be available only on an annual contract.

Yes. Invoice-based billing is available for:

• Enterprise customers
• Government institutions
• Large organizations

Please contact our sales team to arrange custom billing.

Yes, we offer a free plan for testing and small-scale surveys. However, advanced features such as:

• Branching and Piping features
• Save and continue later features
• Data export
• Advanced analytics
• Branding removal
• Email campaigns
• Higher response limits

are available in paid plans.

Yes. Enquete is fully GDPR compliant. We ensure:

• EU-based data storage
• Data encryption
• Secure authentication
• Transparent data processing agreements
• User data deletion controls

You can view our Data Processing Agreement (DPA).

All survey data is securely stored within the European Union. Our infrastructure is designed for:

• High availability
• Data redundancy
• Secure backups
• Regulatory compliance