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Everything you need to know about the product and billing.
Yes. Enterprise and existing customers can continue accessing the legacy Enquete platform without losing any historical data.
All previously created surveys, responses, and exports remain securely available. A direct link to the legacy login page is provided for uninterrupted business continuity.
Login issues are typically caused by:
If your email is not verified, a "Verify Email" option will appear after a failed login attempt. Simply confirm your email to activate full access.
For enterprise accounts with SSO or multi-user setups, contact your internal administrator or our support team.
In most cases, surveys are created under a different email address or workspace.
Please verify:
If needed, our support team can assist with account recovery.
Use the "Forgot Password" option on the login page. A secure password reset link will be sent to your registered email address.
For enterprise users with SSO authentication, password resets are managed through your identity provider.
Please note: Account deletion permanently removes all surveys and response data in accordance with GDPR data deletion standards.
Enterprise customers should contact support before deletion to ensure compliance with internal retention policies.
Yes — surveys are anonymous by default. Anonymity is preserved unless:
When using email campaigns, responses can be linked to specific recipients for performance analytics and follow-up workflows.
Yes. Enquete supports advanced survey logic (skip logic & branching). This allows you to:
This feature is widely used for CX, employee engagement, and market research surveys.
You can identify respondents by:
For enterprise teams, response tracking integrates with contact lists and segmentation tools.
To create multilingual surveys:
System interface texts are automatically translated. Custom questions and answers must be translated manually.
This approach ensures consistent data structure across languages.
Yes. If a respondent exits mid-survey:
You can filter completed vs. incomplete responses in your dashboard or exports.
This is especially useful for conversion funnel analysis.
Yes. Subscriptions renew automatically on a monthly or annual basis depending on your selected plan.
Auto-renewal ensures uninterrupted access, data continuity, and compliance retention.
You may cancel auto-renewal at any time via your account settings.
We offer:
Certain enterprise or high-volume plans may be available only on an annual contract.
Yes. Invoice-based billing is available for:
Please contact our sales team to arrange custom billing.
Yes, we offer a free plan for testing and small-scale surveys. However, advanced features such as:
Yes. Enquete is fully GDPR compliant. We ensure:
All survey data is securely stored within the European Union. Our infrastructure is designed for:
When you use an AI feature, such as AI summaries or AI analysis, the results needed for that request are sent to our AI provider to be processed. AI summaries for recurring surveys and 360° feedback are off until you switch them on.
A recurring survey sends the same questions to the same audience on a fixed rhythm, for example weekly or monthly. Enquete.com opens and closes each round automatically, sends the invitations and reminders, and shows how the scores develop from round to round.
You choose the rhythm yourself: every week or every few weeks, every month or every few months, or once a year. You also set the day and time, how long a round stays open, and whether a round that falls on a public holiday moves to the next working day or is skipped.
The trend page shows the score of every tracked question per round, with the margin of error. A difference is only marked as a real change when it falls outside that margin, so a small random movement is not mistaken for a trend. After each round you also receive a summary by e-mail.
You choose per recurring survey whether answers are by name, confidential or anonymous. For confidential and anonymous surveys, results of a group are only shown when enough people responded, only the date of a response is kept and not the time, no IP address or browser details are stored, and individual responses cannot be opened.
Yes. You can set alerts on a question score or on the response rate, for example when a score drops by more than a set amount or falls below a threshold. When a round closes and the rule applies, the people you chose receive an e-mail.
With 360° feedback an employee receives feedback from several sides: a self-assessment, the manager, colleagues, direct reports and, if you want, people from outside the organisation. The report sets the employee's self-image against how others see them.
That is up to you. The employee can nominate their own raters, with or without approval by the manager, or HR assigns them. You set per group how many raters are needed at least and at most, and a manager can add or remove people before the invitations go out.
The self-assessment and the manager's feedback are recognisable. Colleagues, direct reports and external raters are only shown as a group, and only when at least three of them responded; a group that is too small is merged, hidden or left out, depending on what you chose. For every response only the date is kept, no IP address or browser details are stored, and individual responses cannot be opened.
The report shows the scores per question and per competency, a radar chart of self-image against the view of others, blind spots and hidden strengths, and the written feedback. It can be downloaded as a PDF, and HR gets a dashboard with the results of all employees in the cycle. If you switch on AI summaries, the report also gets a summary in plain words and a conversation guide for the manager.
You decide. The manager can receive the report first and release it after discussing it with the employee, the employee can receive it directly, or the report stays with HR only. A report that is not released can also be released automatically after a number of days.
Trainer Suite is the part of Enquete.com for trainers, training companies, HR teams and learning and development teams that deliver the same training more than once. It collects feedback from every training session, compares the results over time and produces verified reports you can share with clients or internal stakeholders.
A regular survey stands on its own and works well when you collect feedback once. In Trainer Suite you set up the feedback once per training and reuse it for every session, so you no longer duplicate and rename surveys for each date. Each session collects its own responses, and the results can also be viewed together for the whole training.
A training is the main course or programme: its name, description, language, learning objectives and survey. A session is one specific delivery of that training, with its own date, time, location or meeting link and attendees. You create the training once and add a session every time you deliver it.
Open the Trainer Dashboard and start a new training. You enter the basics such as name, description, language, duration and whether it is in person or virtual, add the learning objectives, let Enquete generate the survey questions and set when the survey is sent. After creating the training you publish it, so participants can be invited and reports can be generated.
Enquete uses AI to generate the survey questions from the learning objectives you entered and the survey type you chose. We recommend adding at least three clear objectives. If you are not satisfied you can regenerate the questions, and you can edit them in full in the question builder after the training has been saved.
Trainer Suite follows the Kirkpatrick training evaluation model and offers four survey types. Reaction measures how participants experienced the training, Learning measures the knowledge, skills and confidence they gained, and Behaviour measures whether they can apply what they learned in their work. Reaction + Learning combines the first two and works well as a default.
There are three ways: upload a CSV file, paste the e-mail addresses, or select an existing group, for example from a previous session. Enquete needs the e-mail addresses of the attendees to send them the feedback survey after the session.
You choose per training or per session: when you mark the session as complete, automatically right after the session ends, or at a specific date and time. You can also set a reminder, a number of days after the survey was sent, for attendees who have not responded yet.
Yes, in two ways. Create the session without attendee e-mail addresses and share the link or QR code, so nobody is invited personally. Or switch on the Anonymous survey setting of the training's survey in the question builder; no e-mail address is then stored or shown with a response. The Trainer Suite dashboards show totals, averages and scores, never who gave a response.
A Verified Training Report is a shareable summary of how a training performed, based on the feedback collected through Enquete. It shows results such as satisfaction, recommendation, response and selected participant comments, together with verification details such as a report ID and the data source. Publish the training, open its report card and copy the shareable link; the recipient can view the report without logging in.
A Standard Webhook is an automated connection between Enquete.com and another application. When a selected event occurs in a survey, for example a completed response, Enquete sends the data as an HTTP POST request to an address you provide. You can use it to send responses to a CRM, store them in your own database, notify a team or start a reporting workflow.
Standard Webhooks are intended for organisations with a developer or technical team. Your receiving application needs a publicly accessible HTTPS endpoint that accepts HTTP POST requests with a JSON body, a safe place to store the webhook secret and a way to verify the signature of incoming requests. Localhost addresses, private URLs and pages behind a login cannot receive deliveries.
You can choose between survey.new.response, which fires when a new response is received, and survey.response.completed, which fires when a respondent completes the survey. Each webhook is connected to one survey and one event type, so for several surveys you create a separate webhook per survey.
Each webhook has a test button that sends a test request to your endpoint and shows the HTTP status it returned; a status between 200 and 299 means success. The delivery logs list every request with its payload, response status, response body, error message, duration and attempt number, and can be filtered on successful or failed deliveries.
Every webhook has its own secret, and each request carries a signature that your application verifies with that secret. Treat the secret like a password: keep it on the server, for example in an environment variable or a secret manager, and never in frontend code, public repositories or shared documents.
Yes. Enquete.com is publicly available on Zapier, so you can connect your surveys with thousands of applications without writing code. You can create the workflow directly in Zapier or open the Zapier integration from the Integrations menu in your Enquete account.
Create a Zap with Enquete as the trigger, connect your Enquete account and select the survey and the event. Add Google Sheets as the action, choose Create Spreadsheet Row, select your spreadsheet and match each Enquete field to a column. Complete the survey at least once beforehand, because Zapier needs a sample response to find the fields, then test and publish the Zap.
Yes. The Make.com integration works in the same way as the Zapier integration. You choose Enquete as the trigger of a scenario, connect your Enquete account, select the survey and the event, and then add the applications that should receive the response, such as a spreadsheet, a CRM or a messaging tool.
Two events are available: survey.new.response starts the workflow when Enquete receives a new response, and survey.response.completed starts it when a respondent completes the survey. Use survey.response.completed when you only want to send finished responses to another application.
Choose Zapier or Make.com when you want to connect Enquete.com to other applications without writing code, for example to add responses to a spreadsheet, notify your team or create a follow-up task. Choose a Standard Webhook when you have a developer and want to receive the response data directly in your own system.
In an anonymous recurring survey a response is not linked to the person at all: Enquete.com only knows that someone answered, so reminders stop. In a confidential survey the link is kept, so a person's answers can be compared between rounds, but nobody at your organisation sees answers by name. In both, results of small groups are hidden.
With the setting switched on, no e-mail address is stored or shown with a response, only the date of a response is kept and not the time, and the device is stored as a one-way code. You can still open each response, without knowing who gave it. With the setting off, Enquete.com keeps the e-mail address and the exact times, so you can follow up with individual people.
Not with your answers, for any survey. For a survey that is not anonymous, the IP address and browser are recorded with your invitation at the moment you answer through an e-mail link. For an anonymous survey, a confidential recurring survey and 360° feedback they are not recorded.
No. For an anonymous or confidential recurring survey and for every 360° survey, the list of respondents, the page of one respondent and the raw Excel or SPSS export are not available. You read the results in the round reports, the trend and the 360° reports, which only show groups of the minimum size.
Enquete.com knows who has not answered yet, so it can remind them, but not what anyone answered. In an anonymous survey the invitation and the response are kept apart: when you answer, your invitation is marked as answered without recording which response is yours.
AI summaries explain results in plain words. In a recurring survey they appear on the round report and the trend page, with themes from the written answers and suggested actions, and in the summary e-mail after a round. In 360° feedback they appear on the employee's report, with a conversation guide for the manager, and on the HR dashboard.
AI summaries are off until you switch them on for a survey. When they are on, the scores and written answers that the report already shows are sent to our AI provider. Results of groups below the minimum size and names are never sent, and in 360° feedback comments removed by HR are not sent either.
In your own preferred language, as set in your user profile, or in English when you have not set one. This is independent of the language of the survey, so colleagues with different languages each read the summary in their own language.
Yes. Shortly before each deadline HR receives one e-mail listing who is behind: employees who have not chosen their raters, managers who have not approved a list, and people who are still short of feedback. HR is also told when a report has been waiting to be released. These e-mails never contain scores or answers.
The manager receives the report before the employee, so there is time to read it. With AI summaries switched on, the report includes a conversation guide with points to raise, three open questions to ask and a draft development plan. The guide is only visible to the manager and HR.
They receive the response and its answers at the moment it is given, but without what could identify the person: the invitation it came from, the e-mail address and the device fingerprint are left empty, and only the date is sent. The fields stay in place, so existing automations keep working.
“I rely on Enquete for various survey projects—from small groups to large audiences. Its flexible data collection methods and robust analytics make it a powerful feedback tool. I also value the library of survey templates, which perfectly align with our needs.”
