How do I create a free online questionnaire?

With Enquete.com you can create a free online questionnaire in under 5 minutes. Sign up for a free account, pick one of the 100+ questionnaire templates or start from scratch, add your questions, and send the questionnaire by email or link. No credit card required.

What is the difference between a questionnaire and a survey?

A questionnaire is the set of questions you write to collect information. A survey is the broader research process: from writing the questionnaire to sending it, collecting responses, and analyzing the results. With Enquete.com you do all of this in one platform.

Can I create a questionnaire without technical knowledge?

Yes. Enquete.com is designed for users without a technical background. With the drag-and-drop questionnaire builder you can create a professional questionnaire in a few minutes. Pick a template, adjust the questions, and you are ready to send.

Is creating a questionnaire with Enquete.com GDPR-compliant?

Yes. All data is stored on secure European servers. Enquete.com is fully GDPR compliant. Respondents can answer anonymously and you always remain the owner of your own data.

How much does it cost to create an online questionnaire?

Enquete.com offers a free plan you can start with right away. Paid plans are available from €20 per month for extended features such as unlimited responses, your own branding, and team access.

Which types of questions can I add to my questionnaire?

Enquete.com supports a wide range of question types, including multiple choice, open questions, scale questions, NPS questions, matrix questions, ranking questions, date and time questions, and contact forms. This lets you build a questionnaire that fits your research exactly.

What is the Trainer Suite?

The Trainer Suite is a unique feature of Enquete.com that lets trainers and L&D professionals manage trainings as a standalone object — including pre- and post-measurements, longitudinal reports, and verified public reports.

Can I still access the legacy Enquete platform and my existing survey data?

Yes. Existing customers can continue accessing the legacy Enquete platform without losing any historical data. All previously created surveys, responses, and exports remain available. A direct link to the legacy login page is provided for uninterrupted business continuity.

Why can’t I log in to my Enquete account?

Login issues are typically caused by an incorrect email/password, an unverified email address, or attempting to log in to the wrong platform (legacy vs. new). If your email is not verified, a “Verify Email” option appears after a failed login attempt so you can confirm your email and activate access. Enterprise users using SSO should follow their organization’s identity provider process.

I can't find my survey / my survey has disappeared. What should I do?

In most cases, the survey was created under a different email address, workspace, or account. Confirm you’re logged into the correct account and organization, and that you’re using the correct platform (legacy vs. new). If you still can’t locate it, contact support for account recovery assistance.

I’ve forgotten my password. How do I reset it?

Use the “Forgot Password” option on the login page. A secure password reset link will be sent to your registered email address. For enterprise accounts using SSO, password changes are managed through your identity provider.

How do I delete my Enquete account?

Log in, go to Account Settings, and select “Delete Account.” Please note that deleting your account permanently removes all surveys and response data. Enterprise customers should contact support first if they have retention or compliance requirements.

Are surveys created in Enquete.com anonymous?

Yes. Surveys are anonymous by default as long as you do not collect identifying information (such as name, email address, phone number, or employee ID) in the survey. Anonymity can change if you send surveys via personalized email invitations or enable response tracking, where responses may be linked to recipients for analytics and follow-up workflows.

Can I show different questions based on how respondents reply?

Yes. Enquete supports survey logic (skip logic and branching), allowing respondents to follow different paths based on their answers. This helps personalize surveys, reduce completion time, and improve response quality.

How do I identify individual respondents?

You can identify respondents by asking for their name/email directly in the survey, or by sending personalized email invitations via Enquete’s email campaign manager. When using email invitations, responses can be linked to recipient email addresses in the individual responses section.

How do I create multilingual surveys?

Create your master survey, duplicate it, and change the survey language in Settings. System messages (such as buttons and default labels) are translated automatically. Your custom questions and answer options must be translated manually to match each language version.

Do you store incomplete survey responses?

Yes. If a respondent leaves before completing the survey, any completed pages are saved as a partial response (depending on your survey pagination). You can filter completed vs. incomplete responses in your reports and exports.

Do you automatically renew subscriptions?

Yes. Subscriptions renew automatically on a monthly or annual basis depending on your plan. Auto-renewal ensures uninterrupted access and data continuity. You can cancel auto-renewal at any time in your account settings.

Yes. We offer monthly and annual subscriptions. Some premium or enterprise plans may be available only as annual contracts.

Can I pay by invoice?

Yes. Invoice-based billing is available, especially for enterprise, government, and larger organizations. Please contact us via our contact page to arrange invoicing and billing details.

Can I use Enquete.com for free?

Yes. Enquete.com offers a free plan intended for testing and small-scale usage. Advanced features such as data export, advanced filtering, branding removal, email invitations, and higher response limits are available on paid plans.

Are you GDPR compliant?

Yes. Enquete is GDPR compliant. We provide EU-based data storage, secure processing, and transparency through our privacy and security documentation. Enterprise customers can request a Data Processing Agreement (DPA).

Where do you store survey data?

All survey data is stored securely within the European Union to support GDPR compliance and enterprise security requirements. When you use an AI feature, such as AI summaries or AI analysis, the results needed for that request are sent to our AI provider to be processed. AI summaries for recurring surveys and 360° feedback are off until you switch them on.

What is a recurring survey?

A recurring survey sends the same questions to the same audience on a fixed rhythm, for example weekly or monthly. Enquete.com opens and closes each round automatically, sends the invitations and reminders, and shows how the scores develop from round to round.

How often can a recurring survey be sent?

You choose the rhythm yourself: every week or every few weeks, every month or every few months, or once a year. You also set the day and time, how long a round stays open, and whether a round that falls on a public holiday moves to the next working day or is skipped.

How do I see whether results have changed between rounds?

The trend page shows the score of every tracked question per round, with the margin of error. A difference is only marked as a real change when it falls outside that margin, so a small random movement is not mistaken for a trend. After each round you also receive a summary by e-mail.

Are answers in a recurring survey anonymous?

You choose per recurring survey whether answers are by name, confidential or anonymous. For confidential and anonymous surveys, results of a group are only shown when enough people responded, only the date of a response is kept and not the time, no IP address or browser details are stored, and individual responses cannot be opened.

Can I get a warning when a score drops?

Yes. You can set alerts on a question score or on the response rate, for example when a score drops by more than a set amount or falls below a threshold. When a round closes and the rule applies, the people you chose receive an e-mail.

What is 360° feedback?

With 360° feedback an employee receives feedback from several sides: a self-assessment, the manager, colleagues, direct reports and, if you want, people from outside the organisation. The report sets the employee's self-image against how others see them.

Who chooses the people who give feedback?

That is up to you. The employee can nominate their own raters, with or without approval by the manager, or HR assigns them. You set per group how many raters are needed at least and at most, and a manager can add or remove people before the invitations go out.

Is 360° feedback anonymous?

The self-assessment and the manager's feedback are recognisable. Colleagues, direct reports and external raters are only shown as a group, and only when at least three of them responded; a group that is too small is merged, hidden or left out, depending on what you chose. For every response only the date is kept, no IP address or browser details are stored, and individual responses cannot be opened.

What does a 360° report show?

The report shows the scores per question and per competency, a radar chart of self-image against the view of others, blind spots and hidden strengths, and the written feedback. It can be downloaded as a PDF, and HR gets a dashboard with the results of all employees in the cycle. If you switch on AI summaries, the report also gets a summary in plain words and a conversation guide for the manager.

When does an employee see their 360° report?

You decide. The manager can receive the report first and release it after discussing it with the employee, the employee can receive it directly, or the report stays with HR only. A report that is not released can also be released automatically after a number of days.

What is Trainer Suite?

Trainer Suite is the part of Enquete.com for trainers, training companies, HR teams and learning and development teams that deliver the same training more than once. It collects feedback from every training session, compares the results over time and produces verified reports you can share with clients or internal stakeholders.

How is Trainer Suite different from a regular survey?

A regular survey stands on its own and works well when you collect feedback once. In Trainer Suite you set up the feedback once per training and reuse it for every session, so you no longer duplicate and rename surveys for each date. Each session collects its own responses, and the results can also be viewed together for the whole training.

What is the difference between a training and a session?

A training is the main course or programme: its name, description, language, learning objectives and survey. A session is one specific delivery of that training, with its own date, time, location or meeting link and attendees. You create the training once and add a session every time you deliver it.

How do I create a training in Trainer Suite?

Open the Trainer Dashboard and start a new training. You enter the basics such as name, description, language, duration and whether it is in person or virtual, add the learning objectives, let Enquete generate the survey questions and set when the survey is sent. After creating the training you publish it, so participants can be invited and reports can be generated.

How are the feedback questions for a training created?

Enquete uses AI to generate the survey questions from the learning objectives you entered and the survey type you chose. We recommend adding at least three clear objectives. If you are not satisfied you can regenerate the questions, and you can edit them in full in the question builder after the training has been saved.

Which survey types does Trainer Suite offer?

Trainer Suite follows the Kirkpatrick training evaluation model and offers four survey types. Reaction measures how participants experienced the training, Learning measures the knowledge, skills and confidence they gained, and Behaviour measures whether they can apply what they learned in their work. Reaction + Learning combines the first two and works well as a default.

How do I add attendees to a training session?

There are three ways: upload a CSV file, paste the e-mail addresses, or select an existing group, for example from a previous session. Enquete needs the e-mail addresses of the attendees to send them the feedback survey after the session.

When is the feedback survey sent to attendees?

You choose per training or per session: when you mark the session as complete, automatically right after the session ends, or at a specific date and time. You can also set a reminder, a number of days after the survey was sent, for attendees who have not responded yet.

Can training feedback be anonymous?

Yes, in two ways. Create the session without attendee e-mail addresses and share the link or QR code, so nobody is invited personally. Or switch on the Anonymous survey setting of the training's survey in the question builder; no e-mail address is then stored or shown with a response. The Trainer Suite dashboards show totals, averages and scores, never who gave a response.

What is a Verified Training Report and how do I share it?

A Verified Training Report is a shareable summary of how a training performed, based on the feedback collected through Enquete. It shows results such as satisfaction, recommendation, response and selected participant comments, together with verification details such as a report ID and the data source. Publish the training, open its report card and copy the shareable link; the recipient can view the report without logging in.

What is a Standard Webhook in Enquete.com?

A Standard Webhook is an automated connection between Enquete.com and another application. When a selected event occurs in a survey, for example a completed response, Enquete sends the data as an HTTP POST request to an address you provide. You can use it to send responses to a CRM, store them in your own database, notify a team or start a reporting workflow.

What do I need before I set up a webhook?

Standard Webhooks are intended for organisations with a developer or technical team. Your receiving application needs a publicly accessible HTTPS endpoint that accepts HTTP POST requests with a JSON body, a safe place to store the webhook secret and a way to verify the signature of incoming requests. Localhost addresses, private URLs and pages behind a login cannot receive deliveries.

Which events can trigger a webhook?

You can choose between survey.new.response, which fires when a new response is received, and survey.response.completed, which fires when a respondent completes the survey. Each webhook is connected to one survey and one event type, so for several surveys you create a separate webhook per survey.

How do I test a webhook and check whether deliveries arrived?

Each webhook has a test button that sends a test request to your endpoint and shows the HTTP status it returned; a status between 200 and 299 means success. The delivery logs list every request with its payload, response status, response body, error message, duration and attempt number, and can be filtered on successful or failed deliveries.

How does my application know that a webhook really comes from Enquete.com?

Every webhook has its own secret, and each request carries a signature that your application verifies with that secret. Treat the secret like a password: keep it on the server, for example in an environment variable or a secret manager, and never in frontend code, public repositories or shared documents.

Can I connect Enquete.com with Zapier?

Yes. Enquete.com is publicly available on Zapier, so you can connect your surveys with thousands of applications without writing code. You can create the workflow directly in Zapier or open the Zapier integration from the Integrations menu in your Enquete account.

How do I send survey responses to Google Sheets with Zapier?

Create a Zap with Enquete as the trigger, connect your Enquete account and select the survey and the event. Add Google Sheets as the action, choose Create Spreadsheet Row, select your spreadsheet and match each Enquete field to a column. Complete the survey at least once beforehand, because Zapier needs a sample response to find the fields, then test and publish the Zap.

Can I connect Enquete.com with Make.com?

Yes. The Make.com integration works in the same way as the Zapier integration. You choose Enquete as the trigger of a scenario, connect your Enquete account, select the survey and the event, and then add the applications that should receive the response, such as a spreadsheet, a CRM or a messaging tool.

Flexible Survey Pricing Plans | Start Free with Enquete

Free

Try Enquete on a small project.

€0 / month

Forever free

Start free

No credit card required

Includes:

1 user
25 responses / month
1 active survey
AI Survey Creator
AI Insight Report
Shareable Link

Starter

For professional surveys with your own branding.

€14 / month

€168 billed yearly

Choose Starter

Credit card, iDEAL, Bancontact or PayPal

Everything in Free, plus:

2 users
1,000 responses / month
Unlimited active surveys
Kiosk
Website Pop-up
Custom Intro/End Screens
Add Company Logo
Question Branching

Business

For teams that run feedback all year round.

€16.67 / month

€200 billed yearly

Choose Business

Credit card, iDEAL, Bancontact, PayPal or invoice

Everything in Starter, plus:

5 users
5,000 responses / month
Email Embed
Static Feedback Button (Widget)
Remove Enquete Branding
Advanced Filters
Email Reminders

Enterprise

For organisations connecting surveys to their other systems.

€65 / month

€780 billed yearly

Choose Enterprise

Credit card, iDEAL, Bancontact, PayPal or invoice

Everything in Business, plus:

10 users
Unlimited responses
Zapier Integrations
Make.com Integration
Webhooks

Compare every feature

All plans include unlimited questions and mobile-friendly surveys.

Compare every feature
Prices per month, billed yearly	Free €0 / month Start free →	Starter €14 / month Choose →	Business Popular €16.67 / month Choose →	Enterprise €65 / month Choose →
Limits
Questions Per Survey	Unlimited	Unlimited	Unlimited	Unlimited
Simultaneously Active Surveys	1	Unlimited	Unlimited	Unlimited
Seats	1	2	5	10
Responses Per Month	25	1,000	5,000	Unlimited
Survey Delivery
Email Collector			5,000	30,000
Kiosk
Website Pop-up
Shareable Link
QR Code
Iframe Embed
Static Feedback Button (Widget)
Email Embed
Zapier Integrations
Make.com Integration
Webhooks
Design & Branding
Custom Intro/End Screens
Customizable Widget Text
Mobile-Friendly Surveys
Brand Theme Library
Remove Enquete Branding
Customize Survey Colors
Add Company Logo
Optional Progress Bar
Dark Mode Widget
Optional Back Button
Survey Creator
Unlimited Surveys
Unlimited Questions
Multiple Question Types
CSAT Question
NPS Question
CES Question
Custom Properties
Survey Search
Question Branching
Answer Piping
Randomization
Survey Folders
Question Logic
Custom Thank You Page
Survey Templates
Survey Duplication
Survey Preview
Trainer Suite			25	Unlimited
AI Survey Creator
Survey Experience
Multiple Languages
Back Button
Survey Localization
Accessibility Ready
Skip Logic
Custom Intro And End Screens
Mobile Responsive
Progress Bar
Analytics
Export Visual Reports
Advanced Filters
NPS Analytics
Response Filtering
CSAT Analytics
Survey Analytics
CES Analytics
Calculated CX Metrics
Trend Reports
Export Data (XLSX, CSV, PPTX, DOCX, SPSS, PDF)
AI Insight Report
Email & Link Surveys
CSV Upload
Email Reminders
Recurring Surveys			25	Unlimited
Email Tracking
Contact List Management
Web Surveys
Website Targeting
URL Targeting
Feedback360			25	Unlimited
Polls	2	5	25	Unlimited
Support
Priority Support
Security & Compliance
SSL Encryption
Regular Backups
Data Processing Agreement
GDPR Compliance

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