Randomize Survey Questions

Randomizing survey questions allows you to display questions in a different order for each respondent.

Instead of presenting questions in a fixed sequence, the system automatically shuffles the question order. This means respondents will not see the survey in the same arrangement every time.

Randomizing questions is important when you want to reduce bias and improve data accuracy. When questions appear in a fixed order, earlier questions can influence how respondents answer later ones. This is called order bias.

Randomizing questions helps:

• Reduce order bias

• Prevent patterned answering

• Improve the reliability of results

• Make surveys more neutral

• Increase fairness in research studies

For example:

If respondents are rating multiple services, seeing one service first every time may influence how they rate the others. Randomizing ensures no single item always appears first.

Step 1: Open the Survey

Go to your dashboard and select the survey you want to edit.

Click Edit to open the Survey Builder.

Step 2: Open Survey Settings

At the top of the Survey Builder, click Settings.

A survey settings dialog box will open on the right-hand side of the screen.

Step 3: Enable Randomization

Scroll down until you find the toggle labeled Randomize Question Order.

Toggle it on.

Step 4: Save Your Settings

Click Save Settings.

Once enabled and saved, each respondent may see the questions in a different order. The order will be automatically determined by the system.